IndumetrixAcademy
← Training/Support / Customer Success
06 / Track · CS, support, onboarding

Support / Customer Success

Customer onboarding, ticket triage, escalation paths and product walkthroughs. The human layer between the platform and the people using it.

L2 medium · L3 medium · L7 deep · L1 medium
0 of 8 chapters complete
Chapters · 8 in the shared spine
All 4 tracks · Same outline · Different lens
  1. 01Welcome
    Welcome & Why We Built This
    →
  2. 02World
    The Senzary World
    →
  3. 03Access
    Your Day-1 Access
    →
  4. 04AI Stack
    How We Work With AI (Computer + Rovo + 19 skills)
    →
  5. 05Cases
    Real Cases From Our Files
    →
  6. 06Hands-On
    Hands-On Labs
    →
  7. 07Cert
    Certification Checkpoint
    →
  8. 08Day-31
    Day-31 Deliverable
    →
LAB / Sandbox

Hands-on labs

Role-specific exercises in the Academy IoTLogIQ tenant. Graded against canonical answers. Auto-resets nightly.

CRT / Certification

Certification checkpoint

Prove you can run the role end-to-end without Eric. The Day-31 deliverable is your graduation artifact.